33mbm's Privacy Policy
Your personal information is very important to us. Read this policy for details on how 33mbm collects, uses, and keeps your information secure.
1. Introduction & Applicability
33mbm ("we", "our") is a trusted online gaming platform in Bangladesh. When you use 33mbm's website or services, you share certain information with us. This privacy policy ("Policy") explains what information we collect, why we collect it, how we use it, and what your rights are.
This policy applies to all users who visit the 33mbm website, create an account, or use any of our services. By continuing to use the service, you are considered to have agreed to the terms of this policy.
2. What Information We Collect
33mbm collects your information in various ways. Below is a detailed description by category:
2.1 Information You Provide
Information you voluntarily provide during account registration and use of services:
- Full name and date of birth
- Email address and mobile number
- Login credentials (username and password)
- Documents submitted for identity verification (national ID, passport, etc.)
- Financial transaction details (bKash, Nagad, Rocket, or bank account number)
- Messages or complaints sent to the support centre
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information (operating system, browser version)
- Login and logout times and session duration
- Game play history and betting activity
- Deposit and withdrawal transaction records
- Browsing behaviour collected through cookies and similar technologies
2.3 Information Received from Third Parties
On occasion, we may verify information with trusted third parties for the purpose of identity verification or fraud prevention.
3. Purpose of Information Use
33mbm uses the collected information for the following purposes:
3.1 Account and Service Management
- Creating, verifying, and keeping accounts active
- Providing gaming services without interruption
- Processing deposits and withdrawals
- Awarding and tracking bonuses and rewards
3.2 Security and Compliance
- Preventing fraud, money laundering, and illegal activity
- Detecting and blocking unauthorised access to accounts
- Preventing minors from registering or accessing the platform
- Enforcing responsible gaming policies
3.3 Communication and Support
- Responding to customer support enquiries
- Sending important service-related updates
- Assisting with technical issue resolution
3.4 Service Improvement
- Analysing and improving the user experience
- Using data analysis to plan new games and features
- Monitoring the technical performance of the platform
4. Data Storage and Security
4.1 Retention Period
Information is retained for the entire period your account is active and, after account closure, for as long as required under applicable legal or regulatory obligations. Records relating to financial transactions may be retained for an extended period.
4.2 Security Measures
33mbm uses industry-standard technology to keep your information secure:
- SSL Encryption: All data transfers take place through encrypted channels
- Secure Servers: Data is stored in secure data centres
- Access Controls: Only authorised staff may view data for specific reasons
- Regular Security Audits: Routine tests are conducted to identify system vulnerabilities
- Two-Factor Verification: Suspicious login attempts are detected and prevented
4.3 In the Event of a Data Breach
In the event of a data security breach, 33mbm will notify affected users as quickly as possible and take immediate steps to minimise damage.
5. Data Sharing and Disclosure
33mbm does not generally share your personal information with third parties. However, specific information may be disclosed in the following circumstances:
5.1 Service Providers
Service providers handling payment processing (bKash, Nagad, Rocket, bank transfer), technical support, and fraud prevention may receive only the information necessary for their specific tasks. These partners are bound by strict confidentiality agreements.
5.2 Legal Obligations
We may be required to disclose information in response to legal orders, judicial processes, or legitimate requests from government authorities. Any such disclosure will always be made in accordance with applicable law.
5.3 Fraud and Crime Prevention
Where financial fraud, money laundering, or other illegal activity is suspected, relevant information may be shared with the appropriate authorities.
5.4 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred, but the protections of this privacy policy will continue to apply.
6. Cookies and Tracking Technologies
33mbm uses cookies and similar technologies to ensure platform functionality and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, notification settings, etc.).
- Analytics Cookies: Monitor platform usage to help improve services.
6.2 Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, this may limit some platform functionality.
7. Your Rights
33mbm believes you should have full control over your own information. Your key rights are described below:
7.1 Right to Know
You may request to know what information we have collected about you, for what purpose, and with whom it has been shared.
7.2 Right to Correction
If your profile contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, although this may affect the availability of some services.
7.5 Right to Data Portability
You may request your personal information in a structured, machine-readable format.
To exercise these rights, email [email protected].
8. Protection of Minors
33mbm strictly prohibits providing services to individuals under the age of 21. We take the following steps:
- Verifying age at the time of registration
- Verifying identity documents in cases of suspicion
- Immediately closing the account and returning funds if a user is found to be a minor
If any information from a minor is inadvertently collected, it will be deleted immediately.
9. Changes to This Policy
33mbm may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will change
- A notification will be sent to the registered email address for significant changes
- Continuing to use the service after changes are made will be considered acceptance of the updated policy
We therefore recommend reviewing this page regularly.
10. Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team:
For data protection requests — please write to us by email stating your identity and account details. We will do our best to respond as quickly as possible.
For more details, please also visit our Terms and Conditions and Responsible Gaming pages.